Universal assistance.
Worldwide reach.
Anytime, anywhere: we ensure your travel plans stay on track.
Travel Assistance Services
When plans change, we’re ready. Anytime, anywhere.
Travel disruptions are part of the modern travel experience – delays, cancellations, lost baggage, missed connections, or unexpected challenges on the ground.
Robin Assist delivers 24/7 global support to help travelers navigate these moments with ease, backed by the experience and infrastructure to resolve issues quickly and personally.
We don’t just answer calls. We solve problems, coordinate logistics, and advocate for your travelers when things don’t go as planned.
What We Provide
24/7 Global Travel Assistance
Our team is available day and night to assist with travel-related issues, from missed flights to lost documents. Travelers receive immediate help through phone, email, or messaging platforms. No matter the location or situation, we’re ready to act.
Itinerary Disruption Support
We rebook flights, hotels, and rental vehicles when plans fall apart. Whether due to weather, delays, or personal emergencies, we coordinate alternative arrangements while keeping the traveler informed and on track.
Lost or Delayed Baggage Help
Our team assists with locating delayed baggage, coordinating with airlines, and arranging delivery or replacement of essential items. We can also support claims filings when necessary.
Document Replacement Assistance
If a traveler loses a passport or critical travel documents, we help them through the replacement process and connect with consular services when required.
Legal and Emergency Referrals
In cases of legal trouble abroad, we provide referrals to local legal contacts and assistance with bail bond services when applicable.
Concierge-Level Service Options
For programs that include concierge benefits, we help book tickets, secure reservations, and assist with special requests. This support is coordinated with our travel and medical teams to ensure consistent and informed service.
How We Work
Available globally, 24/7/365
Assistance provided in multiple languages
Travelers can reach us via phone, email, SMS, or widely used platforms like WhatsApp, WeChat, and Messenger
All services backed by a flexible platform and experienced personnel
Service delivered in coordination with our medical, security, concierge and claims teams
Case Example:
Multi-Leg Rebooking During Winter Storm
A group of business travelers was stranded at a European hub during a major winter weather event that grounded flights across multiple cities.
Robin Assist quickly:
- Identified viable alternate routes and rebooked flights for all travellers
- Coordinated overnight accommodations and ground transportation
- Liaised with the client’s travel insurer to confirm covered expenses
- Kept each traveller informed through direct communication until final arrival
What could have been a long, frustrating disruption became a smooth recovery with minimal downtime.
Travel isn’t always smooth. That’s why we are. Robin Assist provides real-time support, proactive problem-solving, and clear communication every step of the way.
