Providing 24/7 support services to travelers worldwide

Partner with us

Stuff happens. But if it happens to your travelers, don’t worry – you’ve got us.

Robin Assist provides assistance solutions for today’s traveler.

Innovative solutions, 
24/7 support

Seamless integration

Embed into your website or host on a dedicated page.

Filing a claim is easy to do

Customers can file a claim in just three steps on their mobile device or desktop.

24/7 support for your customers

Our team provides 24/7 service to your customers, enabling businesses to provide a seamless travel experience.

Partner
with us

Create a more streamlined customer experience with our claims handling and assistance service platform.

Join our network. 
Become a provider

Join our global network of providers dedicated to helping people around the world.

Who is Robin Assist designed for?


Robin Assist is designed for travel insurance companies that are in need of a claims handling and assistance service platform dedicated to their customers.

Can Robin Assist benefit your business?


With immediate multi-channel communication, and a friendly, tech-driven approach to assistance and claims, we offer unparalleled service and customization to your businesses and customers’ individual needs.

Trusted by

We’re here. Every step of the way

Robin Assist provides a tech-driven claims handling and assistance platform, ensuring seamless travel insurance for your customers.
With 24/7 support, we deliver an innovative approach to handling claims, mitigating travel risks globally for our partners.

Medical Assistance

We’re here to help—anytime, anywhere.

Travel Assistance

Flight rebooking, hotel rebooking, rental vehicle booking, and more.

Security Assistance

Our comprehensive security assistance services range from general travel security to high-risk situations.

Claims Services

Immediate claims settlement in over 140 currencies.

Concierge Service

We deliver around-the-clock service to enhance the customer experience.

Redefining what it means to help travelers

Our team of medical professionals is available 24/7 worldwide, ensuring accessibility regardless of your location. Our reach spans 185+ countries. with services in English, French, Spanish, Italian, German, Japanese, Arabic, Mandarin, and Portuguese.

Local support

On the ground expertise with physician visits, medical appointment coordination, pre-treatment quotes and multi-lingual support.

Seamless settlement solutions

We provide settlement in over 140 currencies via e-check, online payment services, wire, ACH, BACS, SWIFT and SEPA.

Real time data notifications

We help you make the most of your data. From industry benchmarking and results analysis to seamless integration and automation.

Global team

A truly global team with full time employees based in the Americas, Europe, and Australasia

Testimonials

Hello Terri, I wanted to take a moment to express my sincere gratitude for the outstanding service you provided in handling our travel insurance claim. From our first interaction, your professionalism, responsiveness, and personable manner made the process clear and stress-free. Your prompt communication, helpful guidance, and efficiency in processing my claim went above and […]

Valerie and Craig

thanks for all of your help. both you and luyi have been a tremendous support and help and i’ll pass on my positive experiences with both of you to the reviews email you provided. thanks again for all of your hard work and enjoy your time off!

Katri

I called this afternoon and spoke with Linda, who has offered to find out answers to my specific questions regarding car hire. Depending on the answers, I may be back in touch next week. May I just say how lovely it is to find a company who responds to emails promptly and answers calls in […]

Anne