Local Accidents. Global Support.
Seamless Claims.
Travel emergencies don’t follow a schedule, and neither do we. From arranging medical transport to handling claims quickly and clearly, Robin Assist combines human compassion with smart technology to act fast when it matters most. These real stories show how we help travelers feel cared for and get back on track, wherever they are in the world.
Karine – I am writing to thank you. You ensured that my 91 year old father received the care he needed in Jamaica following a fall that required immediate medical attention, stitches and a CAT scan. As I was in Pennsylvania and not near my father during all of this, you explained the process to me and then went to work. You were spring loaded to act as soon as you had the information you needed. When dealing with the hospital, you took charge, let them know what you would do and what you needed them to do. Everything went to plan. I am pleased to report that my father was able to continue his vacation and is expected to return home on Wed, as originally scheduled. Again, I can’t thank you enough for your professionalism that drove outstanding results. I commend you, and will recommend your company to all of my friends and colleagues. I wish you all the best.
DeWolfe
Thank you everyone for all your assistance. I couldn’t have asked for a better support team. You have made the remainder of my trip worry free. I couldn’t ask for more.
Jane
Thanks so much for your support over the past month. I can’t say enough good things about the responsiveness of your staff. It has taken some of the load off of me during a difficult time. Thanks again.
Kennard
Please let me know where I can leave a review on the fabulous interaction I/we received from your company. I SO appreciate everything you did for me and for Anna’s family….As a tour operator, we stress the importance of travel insurance constantly; this will give me another example… All the best,
Mary Pat
William is recovering well from hospital, has a weird so to go but should make full recovery We are thankful that we are back in Australia. It was a very stressful and traumatic time. We are so grateful for your help and especially Lindsay from your team, she was very helpful and understanding. Without her guidance we would of struggled, especially being our first time overseas as a family. Thank you so much.
Jane
This is a follow up to a phone call with you earlier today. Thanks for all your help on this while we were in Curacao. Compared to my normal health insurance you were absolutely a pleasure to deal with. Special thanks to Brianna who was absolutely great!
Sam
I want to sincerely thank each and every one of you for your help, kindness, and patience during such a difficult time for our family. Your support meant more to us than words can fully express.
We are truly grateful to everyone at the hospital, as well as to those who assisted on the travelers insurance side, for your guidance and care throughout this process. Your compassion and professionalism made a very challenging situation much easier for our family, and we deeply appreciate all that you did for us.
Mateo
Good evening, I would like to thank the entire team at Robin Assist and Flight Medic for getting Priti transported out of the life threatening situation that developed while we were vacationing in Egypt. It was a harrowing experience but she has been discharged home from the local hospital and is gradually regaining her strength. The event resulted in unexpected expenses which I would like to present for consideration of reimbursement under the policy. Kindly let me know how to go about doing this.
Umesh
Good morning Dorlin, I must say that I really love your professionalism and caring for me. Im really happy to choose you to protect me.
Nicolas
You guys are just outstanding! I am so pleased with your service that I am going to recommend your travel insurance to anyone I know that is traveling. Your team is just the best! Thank you so much for your help!